mentr terms of service

The Gist

Thank you for using or considering to sign up to the Mentr service, provided by Nora Software AS, Norway.

If you hold a paid account, you’ll be charged as specified on our price page. You can cancel anytime, but there are no refunds. If you hold a trial account, your functionality can be limited, but you can upgrade at any time. 

These Terms of service, Mentr itself and our prices can change at any time. We’ll notify you 30 days in advance of any price changes. We’ll try to notify you about major changes to the Terms of service or Mentr.

That’s the basic idea, but you must read through the entire Terms of service below and agree with all the details before you use any of our sites and services (whether or not you have created an account).

If you have any questions about the Terms, please contact us at legal@mentr.ai.

1. About the agreement. Our agreement consists of these Terms of service, the main agreement document (if any), any web form filed in, our price list and any other written statement accepted as terms. The agreement  regulates your (and your organization’s) use of the Mentr service and any related services we may provide. Any future update or related services are subject to the agreement. The agreement is accepted by your electronic signature, payment or taking Mentr into use (even if only for demonstration), whichever is sooner. If you are below the age of 13 years, you will need parental consent to use the service.

2. The service. The Mentr service is substantially as described in the documentation and on our webpages, as amended from time to time. We'll try to give you a heads-up for larger changes. No guarantees though.The services must not be considered to provide  legal, medical or other professional advice, even if sample templates or recommendations should be provided. Nora will never be a party to the agreement between you and your counterparties. 

3. Intended use. Mentr is intended to be used for the purposes explained in the agreement, documentation and promotional materials. The service may not be available at all times, due to maintenance, errors or force majeure events. 

4. User support. Need help? Reach out to us at info@mentr.ai. We're here for you!

5. User rights. Mentr grants you a non-transferable, time-limited, non-exclusive, right to access and use Mentr for the purpose described in the agreement, at the agreed prices (with any later adjustment). If you exceed your maximum agreed use level (e.g. maximum number of users or transactions) as specified in the agreement, we will invoice you accordingly. Any ideas for improvements you feed back to us, may be used by us without restrictions. 

6. Legal use. Customer warrants that it will not use Mentr in a manner that infringes intellectual property rights or proprietary rights, publicity or privacy or other rights of third parties, or for any other illegal purposes. You must ensure that the service complies with local regulation and law for your use, where you are located. We may at our sole discretion terminate an account without notice and/or terminate the agreement with a 30 days notice. 

7. Account. You must register for a customer account (“account”) and provide data about yourself and your organization as prompted by the registration forms. Data submitted must be true, accurate and related to a natural person, in addition to any legal entity you are acting for. You are liable for any misrepresentation of your account. 

8. Content. You will likely upload files by use of or add text (collectively, “content”) to Mentr. You are alone responsible for the quality and legality of such content. Mentr reserves the right to remove or block any illegal content from Mentr. You will indemnify us against any claim from third-parties based on violation of such third parties’ intellectual property or other rights or other breach of this section. 

9. Integration and API: You can integrate Mentr with your existing customer management systems only through our application programing interface (API). Documentation and support is available. Any API usage must comply with our terms and may incur additional charges, both in terms of the service and any assistance provided by us. Remember to update your privacy policy accordingly. 

10. Third party software and services. Third party closed and open-source software and services are included in the software and service making up the Mentr service. Such software and services are subject to their own licenses. As you do not receive a copy of any software or do changes to it, this software will not affect your use of Mentr. You are also aware that the Mentr service is powered by third party artificial intelligence (AI) services (see overview here mentr.ai/privacy). These services are based on generative AI models that may output faulty, misleading or infringing content. You must therefore always subject any AI based suggestions or other output to sound human judgment before using it. We cannot in any way be held liable or accountable for any damage caused by such third party software or services.

11. Your responsibility. You must provide suitable computer systems, software, internet connection etc. that you need to use Mentr. Make sure to back up your data. Mentr isn't responsible for lost content.

12. Data protection. Mentr is compliant with European Union data protection regulation, including the EU General Data Protection Regulation (GDPR). See our privacy policy mentr.ai/privacy and any applicable data processing agreement. You must make sure to update your privacy policy, so the persons with which you communicate may inform themselves of the processing. 

13. Force majeure etc. Neither Mentr nor you will be liable for failure or delay in performance because of events beyond our control, which may include denial-of-service attacks, failure by third party hosting or utility provider, strikes, shortages, riots, fires, war, epidemic,  terrorism, governmental action and other force majeure events. 

14. Power to agree. You warrant that you have validly entered into the agreement and are responsible for conduct of your organization, people and their compliance with the agreement. 

15. As is. Mentr and all related components are provided on a “as is” and “as available” basis without any warranties. Mentr expressly disclaims any and all warranties, express or implied, including implied warranties of merchantability, title, fitness for particular purpose, non-infringement and discontinuation. 

16. Limitation of liability. Nora’s total annual liability arising out of the agreement will not in any event exceed the total amount paid by you in the three months preceding the event giving rise to any liability. Nora will not be liable to you or any third party for any loss of data, profits, savings or revenues or for indirect, special, incidental or other consequential damages, or  damages subject to any SLA credits. Any limitations of liability in the terms of third party AI models mentr.ai/privacy used for the Mentr service apply. This section is the only basis for our liability under the agreement.  

17. Indemnity. You agree to indemnify Nora and its representatives from all claims, liabilities and costs resulting from: (a) your misuse of the service, (b) any unauthorized use of your account or password, (c) your content and (d) any breach of the agreement by you.

18. Confidentiality. Nora and you shall keep all personal and business information received during the agreement confidential for the purposes of this agreement and after termination.

19. Payment and prices. You will pay for the service as specified on our price page, if payable. If not otherwise stated there or agreed with us in writing, you must pay by payment card (credit or debit) in advance for 12 months-periods at a time. Due date for any invoices is 14 days after you receive the invoice. Interest on late payment is 1% per month. If your payment is overdue, we may turn off access to Mentr upon 10 days written notice. If payment in full is not received within three months of shutdown, we may with additional written notice of 30 days delete your data and close your account(s). No deduction is made for uavialiablity of the service caused by the payment default. Prices may be adjusted without notice in accordance with the Norwegian consumer price index with effect 1 January each year, and with 30 days written notice for any other price adjustments.

20. Additional cost. Any performance not included in the price for the service will be charged for on a time and material basis, if not otherwise agreed. Such performances may include setup services, messaging services (e.g. SMSes), authentication services, integrations, agreement validity confirmation work and consultancy work. 

21. Term. Your subscription is effective until you terminate. If you are on a monthly subscription it will renew on a monthly basis. If you are on an annual subscription it will renew annually. No refunds are paid. 

22. Reference. You allow us to name you and display your trademark for the purpose of marketing of Mentr and Nora. We will comply with any reasonable trademark use policy you provide us with. 

23. Updated terms. Nora may from time-to-time issue new terms for use of the service. The new terms will become binding upon you if you within 30 days of being informed of the new terms do not object to the changes. If Mentr will not accommodate any objections you may have, you are entitled to terminate our agreement immediately. The new terms will apply until the termination is effective.  

24. Notices. All notices and other communications shall be in writing in English or Norwegian. Any claims must be directed to legal@mentr.ai to be delivered validly. 

25. Choice of law. The agreement is  subject to the laws of Norway. The parties agree that any disputes that arise out of the agreement shall be settled by the Oslo City Court, as exclusive legal venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply.